fu9 Privacy Policy

1.1 Registration Information

When you create a fu9 account, we collect the personal information you provide during the registration process. This includes your full legal name, date of birth, residential address in Bangladesh, email address, and Bangladeshi mobile phone number. This information is required to establish your identity, verify your eligibility to use the platform, and administer your account on an ongoing basis.

1.2 Identity Verification Documents

In order to comply with anti-money laundering (AML) obligations and responsible gaming requirements, fu9 may ask you to provide copies of government-issued identity documents. Acceptable documents include a National Identity Card (NID), passport, or driving licence. Where payment verification is required, we may also request a bank statement, mobile financial services statement (e.g., bKash, Nagad, Rocket), or utility bill showing your registered address.

1.3 Financial Transaction Data

fu9 records all deposit and withdrawal transactions processed through your account. This includes transaction amounts in Bangladeshi Taka (৳), payment method identifiers (such as your registered bKash or Nagad mobile number, or the last four digits of a linked bank card), transaction timestamps, and transaction reference numbers. Fu9 does not store full payment card numbers or mobile banking PINs.

1.4 Gameplay and Betting Data

We collect records of all gaming sessions and sports betting activity on your fu9 account. This includes games played, wager amounts, game outcomes, session durations, and bonus usage history. This data is used to administer your account, calculate wagering requirement progress, detect unusual activity, and inform responsible gaming interventions where applicable.

1.5 Device and Technical Data

When you access fu9 via a mobile or desktop browser, our systems automatically collect certain technical data. This includes your device type, operating system, browser type and version, IP address, referring URL, pages visited within the platform, session duration, and clickstream data. This information helps us detect fraud, optimise the platform for the devices used by Bangladeshi players, and troubleshoot technical issues.

1.6 Communications Data

When you contact fu9 customer support — whether by email, live chat, or any other channel — we retain a record of the communication. This includes the content of your messages, the nature of any complaint or query raised, and the resolution provided. Communication records may be used for staff training, quality assurance, and dispute resolution purposes.

1.7 Cookies and Tracking Technologies

The fu9 platform uses cookies and similar technologies to maintain your login session, remember your preferences, and analyse aggregate usage patterns. We use strictly necessary cookies (which cannot be disabled as they are essential to platform functionality) and analytical cookies (which help us understand how players navigate the site). We do not use advertising or cross-site tracking cookies. For full details on cookie usage, please refer to our Cookie Policy section below.

3.1 Payment Service Providers

To process your deposits and withdrawals, fu9 shares the minimum necessary transaction data with the relevant payment service providers. For Bangladeshi mobile financial services — bKash, Nagad, Rocket, and Upay — this typically means sharing your registered mobile number and the transaction amount. For bank transfers via Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, or card payments via Visa and Mastercard, the relevant payment identifiers are passed to the processing network. These providers operate under their own privacy policies and are contractually required to handle your data securely.

3.2 Game Studio Providers

Some technical data — such as your session token and game round identifiers — is shared with our game content providers (including Pragmatic Play, Evolution Gaming, Spribe, NetEnt, Microgaming, and Ezugi) to facilitate gameplay and resolve any technical disputes. These providers do not receive your full personal profile and are bound by data processing agreements with fu9.

3.3 Fraud and Security Partners

fu9 may share device and behavioural data with specialist fraud detection services to protect the platform and its players. This data is processed in aggregate or pseudonymous form wherever possible. No unnecessary personal identifiers are shared beyond what is required to perform effective fraud screening.

3.4 Legal Disclosure

fu9 may disclose your personal data to law enforcement agencies, regulatory authorities, or other competent bodies if required to do so by a valid legal obligation, court order, or government directive. We will notify you of any such disclosure where we are legally permitted to do so.

3.5 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of the fu9 business, your personal data may be transferred as part of that transaction. You will be notified in advance of any such transfer and of any changes to this Privacy Policy that may result from it.

4.1 Active Accounts

While your fu9 account remains active, we retain all personal data associated with your account as described in this Policy. This includes registration information, transaction history, gameplay records, and communication logs. Retaining this data is necessary to administer your account, process transactions, and fulfil our legal obligations.

4.2 Closed Accounts

Following the closure of your fu9 account — whether at your request or by fu9 — we will retain your personal data for a minimum period of five (5) years from the date of closure. This retention period reflects standard financial services compliance requirements and allows fu9 to respond to any retrospective disputes, regulatory inquiries, or legal proceedings that may arise after account closure.

4.3 Deletion After Retention Period

Once the applicable retention period has elapsed and there are no outstanding legal or regulatory reasons to continue holding your data, fu9 will securely delete or anonymise your personal information so that it can no longer be linked to you as an individual.

5.1 What Are Cookies

Cookies are small text files stored on your device when you visit the fu9 platform. They allow the site to recognise your browser across page visits, retain your login session, and remember certain preferences. fu9 uses cookies that are set directly by the fu9 domain (first-party cookies) only.

5.2 Types of Cookies Used

Strictly Necessary Cookies: These cookies are essential to the operation of the fu9 platform. They maintain your authenticated session, prevent cross-site request forgery (CSRF), and ensure the platform functions correctly. You cannot opt out of strictly necessary cookies while using fu9.

Analytical Cookies: These cookies help us understand how players navigate the fu9 platform — which pages are most visited, where sessions begin and end, and how the platform performs on different devices and connection speeds. The data collected is aggregated and not linked to individual player identities.

5.3 Managing Cookies

You can configure your browser to block or delete cookies at any time. However, disabling strictly necessary cookies will prevent you from logging in and using the fu9 platform. Instructions for managing cookies vary by browser — please refer to your browser's help documentation for guidance.

7.1 Technical Safeguards

fu9 implements industry-standard technical security measures to protect the personal data of all players. These include SSL/TLS encryption for all data transmitted between your device and the fu9 platform, encrypted storage of sensitive account credentials, firewalled server infrastructure, and regular security assessments. Payment data is handled in accordance with applicable payment card industry standards.

7.2 Organisational Measures

Access to player personal data within the fu9 organisation is restricted to authorised personnel who require that information to perform their job functions. All staff with access to personal data are bound by confidentiality obligations. fu9 maintains internal data handling policies and conducts regular staff training on privacy and data security practices.

7.3 Data Breach Response

In the event of a personal data breach that is likely to result in risk to the rights and freedoms of affected players, fu9 will take prompt steps to contain the breach, assess its scope, and notify affected players in a timely manner. Notification will include information about the nature of the breach, the categories of data affected, and the steps fu9 is taking to mitigate the impact.

7.4 Player Responsibility

While fu9 takes all reasonable steps to protect your data on the platform side, the security of your fu9 account also depends on the choices you make. You are responsible for keeping your login credentials confidential, using a strong and unique password for your fu9 account, and logging out of the platform when using a shared or public device. fu9 cannot be held liable for data exposure resulting from your failure to follow these basic security practices.

8.1 Strict Age Requirement

The fu9 platform is strictly intended for adults aged 21 and above. fu9 does not knowingly collect personal data from individuals under the age of 21. If fu9 discovers that personal data has been collected from an individual who is under 21, that account will be closed immediately, all data will be deleted as quickly as legally permissible, and any net deposits will be returned to the original funding source.

8.2 Parental Awareness

If you believe that a minor in your household has registered an account on fu9 using false age information, please contact our support team immediately at [email protected]. fu9 takes underage access extremely seriously and will act swiftly upon receipt of any such report to close the account and remove the associated personal data.

9.1 Right to Update

fu9 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or the services we offer. The "Last Updated" date at the top of this Policy will be revised whenever material changes are made. Material changes will be communicated to registered players via email or via a prominent notice on the fu9 platform at least seven (7) days before the revised policy takes effect.

9.2 Continued Use as Acceptance

Your continued use of the fu9 platform after a revised Privacy Policy has been published and the notice period has elapsed constitutes your acceptance of the updated terms. If you do not agree with the revised Policy, you must cease using the platform and contact support to close your account before the revised policy takes effect.